At Zuri Crest Bag, we aim to make your shopping experience smooth and transparent from checkout to delivery. This Shipping & Returns Policy explains our shipping methods, delivery timelines, return eligibility, and exchange process.

By placing an order on our website, you agree to the terms outlined below.

1. Shipping Coverage

Zuri Crest Bag currently ships:

• Within Ghana
• International destinations, where available (subject to delivery partner coverage and customs regulations)

Shipping availability and costs will be displayed at checkout before payment confirmation.

2. Order Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation
• Orders placed on weekends or public holidays are processed on the next business day
• During peak seasons, promotions, or product launches, processing times may be slightly extended

Once your order is processed, you will receive a confirmation email with shipping details.

3. Delivery Timelines

Estimated delivery times may vary based on location:

Domestic (Ghana)

• Standard delivery: 2–5 business days
• Express delivery (if available): 1–2 business days

International

• Estimated delivery: 7–14 business days, depending on destination and customs clearance

Delivery timelines are estimates and not guaranteed.

4. Shipping Charges

• Shipping fees are calculated based on delivery location, order size, and selected shipping method
• Any applicable shipping charges will be clearly displayed during checkout
• Promotional free shipping offers, if available, will be subject to specific terms and conditions

5. Delivery Partners

We work with trusted third-party logistics and courier partners to ensure safe and timely delivery of your orders. While we strive for timely fulfillment, delays caused by courier services, customs, weather conditions, or unforeseen events are beyond our direct control.

6. Order Tracking

Where applicable, tracking details will be shared via email or your customer account once your order is dispatched. Customers are encouraged to monitor shipment progress and contact us if delivery issues arise.

7. Failed or Delayed Deliveries

Delivery attempts may fail due to:

• Incorrect or incomplete delivery address
• Unavailability of the recipient at the delivery location

In such cases:

• Our delivery partner may attempt re-delivery
• Additional delivery charges may apply
• Orders returned to us due to failed delivery may be eligible for reshipment or refund, subject to deductions for shipping costs

8. Return Eligibility

We accept returns under the following conditions:

• The item must be unused, unworn, and in original condition
• Original packaging, tags, and proof of purchase must be included
• Return request must be initiated within 7 days of delivery

Certain items may not be eligible for return due to hygiene, clearance, or promotional reasons. Such exclusions will be clearly stated on the product page.

9. How to Initiate a Return

To request a return:

1. Email info@zuricrestbag.com  with your order number and reason for return
2. Our team will review your request and provide return instructions
3. Items returned without prior approval may not be accepted

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

10. Exchanges

Exchanges are subject to product availability.

• If the requested exchange item is available, we will process it once the original item is received and inspected
• If unavailable, a refund may be issued in accordance with our Refund & Cancellation Policy

11. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery
• Provide clear photos and your order details

Once verified, we will arrange for a replacement or refund at no additional cost.

12. Refund Processing

Approved refunds will be processed according to our Refund & Cancellation Policy.

• Refunds are issued to the original payment method
• Processing times may vary depending on the payment provider

13. Non-Returnable Items

The following items are generally not eligible for return:

• Items showing signs of use or damage caused after delivery
• Clearance or final sale items
• Products returned without original packaging or tags

14. Policy Updates

Zuri Crest Bag reserves the right to update or modify this Shipping & Returns Policy at any time. Changes will take effect immediately upon posting on the website. Customers are encouraged to review this page before making a purchase.

15. Contact Us

For shipping, delivery, or return-related inquiries, please contact:

Email: info@zuricrestbag.com
Brand: Zuri Crest Bag
Address – GN-0432-5178 NEAR DZINPA SCHOOL, ARS ROAD, ACCRA, GHANA