Welcome to the Zuri Crest Bag Help Center. Here you’ll find answers to the most common questions about our products, orders, shipping, returns, payments, and accounts.
1. Orders & Shipping
Q1: How do I place an order?
A: Simply browse our collections, select the desired product, choose size/color (if applicable), and click “Add to Cart.” Review your cart and proceed to checkout, where you can enter shipping details and make payment securely.
Q2: How long does delivery take?
A:
- Within Ghana: 2–5 business days (standard), 1–2 business days (express)
- International: 7–14 business days depending on destination and customs clearance
Q3: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email. You can also track your order in your customer account.
Q4: What happens if my order is delayed or fails to deliver?
A: Delays may occur due to courier issues, incorrect addresses, or unforeseen circumstances. Contact orders@zuricrestbag.com, and we will help resolve the issue promptly.
2. Returns & Exchanges
Q1: Can I return or exchange a product?
A: Yes. Returns are accepted within 7 days of delivery for unused items in original packaging and condition. Exchanges are subject to product availability.
Q2: How do I initiate a return or exchange?
A: Email info@zuricrestbag.com with your order number and reason for return/exchange. Our team will provide instructions.
Q3: Are there items that cannot be returned?
A: Non-returnable items include:
- Products outside the return window
- Items showing signs of use or damage
- Clearance or final sale items (as indicated)
3. Refunds & Cancellations
Q1: How can I cancel my order?
A: Orders can be cancelled before dispatch by contacting info@zuricrestbag.com. Once dispatched, cancellation is not possible; you may initiate a return after delivery.
Q2: How long does it take to receive a refund?
A: Refunds are issued to the original payment method:
- Wallet/instant payments: 5–7 business days
- Bank transfers/card payments: 7–14 business days
Q3: Who do I contact for billing or payment issues?
A: For any payment or billing concerns, email info@zuricrestbag.com.
4. Account & Login
Q1: How do I create an account?
A: Click “Sign Up” on the top menu, provide your details, and set a secure password. You can use your account to track orders, save addresses, and manage preferences.
Q2: I forgot my password. What should I do?
A: Click “Forgot Password” on the login page. Follow the instructions sent to your registered email to reset your password.
Q3: How do I delete my account?
A: Send a request to info@zuricrestbag.com. Account deletion will be processed according to our Data Protection & Privacy Controls policy.
5. Product Care & Information
Q1: How do I care for my handbags?
A: Store in a dust bag when not in use, avoid prolonged exposure to direct sunlight, and clean with a soft, dry cloth. For specific material care, refer to the product description.
Q2: Are Zuri Crest Bag products genuine and sustainable?
A: Yes. We ensure all handbags meet high-quality craftsmanship standards and are made with sustainable materials wherever possible.
6. Privacy & Security
Q1: Is my personal information safe?
A: Absolutely. We follow strict security practices and data protection measures. Learn more in our Privacy Policy and Security Practices pages.
Q2: How are my payments secured?
A: All payments are processed through trusted, PCI-compliant gateways and encrypted with SSL technology. We do not store your card details.
7. Contact Customer Support
If your question is not listed here, our team is ready to help:
Email: info@zuricrestbag.com
Orders & Shipping: info@zuricrestbag.com
Refunds & Billing: info@zuricrestbag.com
We aim to respond to all queries within 24–48 hours.